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Privacy Policy

This Privacy Policy (“Privacy Policy”) applies solely to the online information gathering and data sharing practices of Toshiba Visual Solutions Corporation ("TVS") for the TSB-SmartHome.com ("Website"), and related services, devices and/or applications (collectively the "Toshiba Smart Home Services") and does not apply to other Toshiba affiliates, our parent company or any third parties, including third party products that are connected to any device, such as Amazon's Alexa voice service.

This Privacy Policy applies to all personal information TVS collects, regardless of whether the information is collected when you use the Website, through any compatible device (“Device”) or other equipment you purchase from TVS or any other entity that is designed to work with Toshiba Smart Home Services, through our downloadable software such as the Toshiba Smart Home mobile application, or relating to other services TVS may provide to you in connection with a Device. The application of our Privacy Policy remains subject to applicable laws including legislation, regulations and the orders of any courts or other lawful authorities, other lawful requests or legal processes. By using Toshiba Smart Home Services, you agree to the terms of this Privacy Policy.

Your privacy is important to TVS. This policy provides you with information about the type of personally identifiable information that is gathered and tracked through Toshiba Smart Home Services, how the information is used, stored, secured and with whom the information is shared. In general, you can visit the Website without providing any information about yourself. However, there might be times when we may need information from you or we obtain information about you when you or others provide us with such information. By using Toshiba Smart Home Services, you agree to the terms provided in this Privacy Policy.

Collection of Personal Information

We may collect certain personally identifiable information about you, including, without limitation, your name, address, e-mail address, domain name, client IP address, phone number and information about the products or services you purchase or obtain from us ("Personal Information"). This Personal Information is collected, in general, from information you provide to us through Toshiba Smart Home Services when you complete a product registration, application or product setup, through your survey responses or rebate forms, and/or through your filling out and submitting forms through the Website requesting information from TVS. With your consent, we may also collect your precise geographic location information via Toshiba Smart Home Services.

We also may collect information, including Personal Information, through our application software, which is governed by our Terms of Use. Information collected includes, without limitation, your name, encrypted password, phone number, email address, IP address, geographic location, and environmental data (temperature, humidity and brightness) from your Device, and any video clips that you record. Through your use of the Toshiba Smart Home Services, we may also collect and share information (directly or indirectly) through third-parties service providers such as the Apple “App Store” and Google’s “Play Store.” Further, we may collect and use information gathered from your use of third-party sensors, such as ZigBee, Z-Wave and others, including information regarding rules and other customizations you create. You authorize us and trusted third party service providers we work with to host and store such environmental data and video clips for the purpose of providing you Toshiba Smart Home Services. You are responsible for maintaining the confidentiality of your password. Video clips may be viewed only from a Device that is authorized to access those video clips. We will not make your video clips that are transmitted through Toshiba Smart Home Services publicly available.

Access to Your Information and Opting Out

You may opt out of receiving marketing information from us by unsubscribing using the link on any email you receive from us. If you opt out of receiving our marketing information, we may still send you certain types of communications, such as product updates for your registered products, transactional or legal notification emails, warranty related communications and responses to requests from you by email. We will try to process your opt out request within ten business days.

Although via the Website we may collect Personal Information about your online activities using the Website over time, we do not collect such information from you about your activities on third party web sites. We do not respond to “do not track” signals, if any, being sent from your browser. Furthermore, we permit select third parties to collect non-personal information about your online activities over time and across different web sites when you use the Website or Toshiba Smart Home Services. If you would like to opt-out of any of the technologies that we and/or our third parties employ to collect your information via the Website (e.g. cookies), you may do so by blocking, deleting, or disabling them as your browser or Device permits. Please refer to your browser Help instructions to learn more about your browser settings and how to handle cookies.

For more information on third-party advertising-related cookies and how to exercise your choice to opt-out of them, please visit http://www.aboutads.info/choices and/or www.networkadvertising.org/managing/opt_out.asp.

Use and Sharing of Personal Information

We do not sell your Personal Information. We may use your Personal Information to contact you about products you have purchased, inform you of product and service opportunities that may be of interest to you, to conduct market research regarding TVS products or services, to customize the content of Toshiba Smart Home Services for you, to support and enhance our communications with you, or for other business purposes. We may share your Personal Information within the Toshiba family of companies for business purposes and with other companies who provide marketing or other services on our behalf and at our direction, but we do not permit them to use such Personal Information that we have shared for their own direct marketing purposes. We may share your Personal Information outside of the Toshiba family with companies in connection with your trial, purchase or registration of products or services provided by such companies and with companies that perform marketing or other services on our behalf and at our direction. We may engage third parties to help deliver TVS ads, offers and other online communications. These companies may collect and use information about you to help us better understand the effectiveness of our offers, promotions and types of advertising that appeal to our customers. Third party service providers and suppliers that are providing services for us are required to keep confidential the information received from TVS and are not permitted to use it for any purpose other than to carry out the services they are performing for us. We may enhance or merge your information collected online with other information you provide us through other sources including but not limited to product registration, call centers, rebate programs, sweepstakes, surveys, or data from third parties for purposes of marketing products or services to you.

We may share your Personal Information if the disclosure is done as a part of a purchase, transfer or change of control of our products and/or services or our assets (e.g., in the event that all or substantially all of our assets are acquired by another party, Personal Information may be one of the transferred assets).

We may also share your Personal Information in connection with law enforcement, fraud prevention, and other legal action, or if TVS reasonably believes it is appropriate to do so to protect TVS, its customers or the public.

Processing and Storage of Your Personal Information

We have an international presence, and you agree that to facilitate the use or functioning of our services, your Personal Information may be processed or stored in various international locations, including Japan and the United States of America. While your Personal Information is processed and stored outside of the United States of America, you agree that it will be subject to the laws of the United States of America, including legislation, regulations and the orders of any courts or other lawful authorities, including lawful orders for disclosure. If you are a resident of the European Economic Area or a country that restricts data transfers outside of that jurisdiction or region without your consent, you consent to your Personal Information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of us.

We retain your Personal Information only as long as necessary to facilitate the use of our products and services. When you cancel your subscription to our services, we will take steps to have your Personal Information deleted and erased.

Cookies and Various Technologies

We use technology to help us deliver customized visitor experiences and understand trends and patterns.

We may engage third parties to collect non-personal information using "cookies" and/or other industry standard technologies (e.g., clear GIFS, web beacons, pixel tags, javascript tags) to generate statistics or measure and analyze website activity (including page usage and paths followed during visits through our sites and/or the items you view or place in your shopping cart) in order to improve the functionality of the Toshiba Smart Home Services, deliver content specific to you and/or targeted for your interests while using the Toshiba Smart Home Services and/or a third party web site or product, and to better manage advertising of our products. The collected data also helps us determine which product, service or support information may be appropriate for you and to help us maintain an efficient shopping experience for you.

You can set your browser to notify you before you receive a "cookie" or to turn off "cookies" completely. If you do so, however, some areas of our site may not function properly.

Information Security

TVS protects the quality and integrity of your Personal Information in accordance with commercially reasonable standards. While TVS strives to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to us.

Third Party Services, Products and Websites

Toshiba Smart Home Services may contain links to other third party services, products and websites that are not operated by us. We are not responsible for the privacy practices or the content of such third party services, products or websites. The information practices of those third parties are not covered by this Privacy Policy. Other Toshiba co-branded services, products and websites may also operate under their own privacy and security policies. You are responsible for reviewing third party and co-branded privacy policies, as applicable, to determine the handling of your information.

Children's Privacy

TVS does not seek to collect Personal Information about children through Toshiba Smart Home Services. If you are under the age of 18, please do not provide any personally identifiable information to us through Toshiba Smart Home Services. Your use of Toshiba Smart Home Services is governed by the Terms of Use. Please review the Terms of Use prior to using the Toshiba Smart Home Services.

Notification of Changes

From time to time, we may choose to change our privacy practices and this Privacy Policy. We will notify you of material changes to the Privacy Policy by posting a revised Privacy Policy with an updated effective date. We recommend that you check back at this page on a periodic basis to review the then current Privacy Policy. Any updates, revisions, supplements, modifications or amendments to this Privacy Policy shall be effective immediately upon its posting via TVS and will only be applicable to disputes arising, or arising out of events occurring, after such posting has been made. You agree that you will continue to be bound by this Privacy Policy, however and whenever it is updated, revised, supplemented, modified, or amended, if you continue to use the Toshiba Smart Home Services after, the updates, revisions, supplements, modifications or amendments have been posted.

Terms of Use

Please also review our Terms of Use governing the use, disclaimers, and limitations of liability of the Toshiba Smart Home Services, including the Website, Device and other products and software at www.TSB-SmartHome.com.