ToshibaToshiba Smart Home ServicesToshiba

Getting Started

Before you start

Here are a few things you should have ready before you start setting up your device:

  1. Your Wi-Fi SSID name and password
  2. An Amazon Account ID
  3. The Toshiba Smart Home App installed on your smart device
  4. A convenient location to place your device

※ An Amazon account is used for both signing into the Toshiba Smart Home Services as well as for Amazon Alexa.

Initial Set Up

Click here to see User’s guide.

WiFi Connections

This device connects to your home internet using Wi-Fi 802.11 on either 2.4GHz or 5GHz channels. For security purposes, you should use WPA2 encryption.

Basic instructions

Volume and Mute buttons

There are three buttons on the top of the unit: volume up, volume down, and mute.

Volume up and down are used to increase or decrease the audio volume. After changing the volume, a tone will sound to help you determine the appropriate volume; also the top LEDs will illuminate to show the current volume setting.

The mute button is primarily used to mute the microphone. The mute button turns off the volume to the microphone, it does not turn off the speaker volume. If you turn the mute on, it will not respond to voice input.
In addition, if you are signed into Amazon Alexa, you can initiate Amazon Alexa by pushing and holding the mute button for several seconds (note: mute must be turned off for this function to work).

Bluetooth/Wi-Fi Paring button

The button on the back of this device is used for two purposes: pairing a Bluetooth audio player, and restarting the Wi-Fi pairing process.

To pair a Bluetooth audio player, press the back button and release.

To restart the Wi-Fi pairing process, press and hold the back button for several seconds, until the front LED ring begins pulsing white.

Voice Guide

Description Sound Guide
Power on with factory default state "Hello. Please use the Toshiba App to perform initial setup."
Discovering Wi-Fi Access Points "Discovering Wi-Fi networks…"
Wi-Fi setup successful "Connected to Wi-Fi"
Wi-Fi setup failure "I can't find a Wi-Fi connection"
Wi-Fi password was wrong "I can't find a Wi-Fi connection"
Network connection Error "I'm having a trouble connecting to the Internet."

LED Guide

Description Front Ring LED Top LEDs
Power on with factory default state White All LEDs off/on after 2 sec
Discovering Wi-Fi Access Points Slow pulsing Blue Off
Initial Setup in progress Slow pulsing White Off
Configuring Wi-Fi settings Slow pulsing White Off
Wi-Fi setup successful Slow pulsing White Off
Authentication successful White Off
FW Update in progress Slow pulsing white Animated Wiper
FW Update successful White Off
Finish Initial setting. Green Off
Siren is ringing. Fast flashing red Blinking
Listening Cyan Animation Wiper type
Thinking flashing cyan/blue Off
Speaking pulsing cyan/blue Animation Wiper type

Compatible Smart Home devices

Click here to see Z-Wave Web UI User Guide.(pdf, 803KB)

This device can work together with many Smart Home devices that utilize ZigBee or Z-Wave. However, due to industry variations, we cannot assure compatibility with ALL ZigBee or Z-Wave devices.

The list below does not intend to represent all compatible devices. It is merely a list of specific devices that we have verified in our lab to be compatible with this device. This list will be updated periodically as new devices emerge and additional testing is conducted.


Brand Type Products Model
Aeon Labs On/Off Switch Appliance Switch DSC6106-ZWUS
Aeotec Dimmer Switch Smart Switch 6
Dimmer Switch Smart Dimmer 6
Ecolink Alarm Motion Sensor PIR-ZWAVE2
Fibaro Alarm Motion Sensor FGMS-001
Alarm Flood Sensor FGFS-101
Alarm Door Window Sensor FGK-10X (Z-Wave Plus)
Binary Sensor Door Window Sensor FGK-10X (Z-Wave)
FortrezZ On/Off Switch Water Valve WV-01
GE Binary Sensor Hinge Pin Smart Door Sensor 32563
Dimmer Switch In-Wall Smart Fan Control ZW4002
Dimmer Switch Smart Dimmer ZW3103
Dimmer Switch In-Wall Smart Dimmer ZW3005
On/Off Switch In-Wall Smart Switch ZW4005
On/Off Switch Outdoor Smart Switch ZW4201
Jasco Dimmer Switch In-Wall Smart Dimmer 45712 Ver 3.0e
Dimmer Switch In-Wall Wireless Smart Dimmer 14321 Ver 5.0b
Leviton Dimmer Switch Plug-in Lamp Dimmer Module No. DZPD3
Dimmer Switch Digital Quiet Fan Speed Control VRF01-1LZ
Dimmer Switch Decora Smart Dimmer No. DZ1KD
On/Off Switch Plug-In Outlet No. DZPA1
On/Off Switch Scene Capable Plug-In Module VRPA1-1LW
On/Off Switch Decora Smart Outlet No. DZR15
Radio Thermostat Thermostat Thermostat CT100
Schlage Door Lock Door Lock BE469NX


Brand Type Products Model
Eaton Dimmer Light HALO LED RL560WHZHA69
GE Dimmer Light Link Bulb PSB19-SW27
Dimmer Light Link Bulb PSB30-SW27
Dimmer Light Smart Dimmer ZB3101
Iris Alarm Smart Water Sensor 3315-L
Osram Dimmer Light Lightify Tunable Flood 73740
Dimmer Light Lightify Bulb 73674
Dimmer Light Lightify Flex RGBW 73661
Philips Dimmer Light Hue White A19 9290011369B
Dimmer Light Hue Personal WIRELESS LIGHTING 71903
Dimmer Light Phenix 31155
Sylvania Dimmer Light Lightify LED Flood 73807
Dimmer Light Lightify RGBW 73685
Dimmer Light Lightify RGBW 73685
Sengled Dimmer Light Element Touch A19 Z01-CIA19NAE26
Commercial Electric Dimmer Light SMART DOWN LIGHT T62
Kwikset Door Lock Door Lock 910 TRL ZB-HA 15 SMT
Yale Door Lock Door Lock YRD242

Error Conditions

Description Front Ring LED Top LEDs
Wi-Fi setup failure Pulsing Yellow ○○○○○○○●
Wi-Fi password was wrong Pulsing Yellow ○○○○○○●●
Network connection General Error Pulsing Yellow ○○○○○○○●
Cannot connect to SSID Pulsing Yellow ○○○○○○●●
Failed to connect to NTP Server Pulsing Yellow ○○○○○●●●
Failed to connect to Smart Home Service Pulsing Yellow ○○○○●●●●
Smart Home Service Authentication failure Pulsing Yellow ○●●●●●●●
FW Update failed Pulsing Red ○○○●●●●●

Security and Privacy


Q. I don't see the device's Wi-Fi on my phone?

A. Once the device is paired, it will turn off its internal Wi-Fi access point. Below are a few things to try:

  • Make sure the device has not been paired previously.
  • Make sure the device is correctly powered and has given a voice prompt to set up the device.
  • Make sure your smartphone has Wi-Fi turned on and the Wi-Fi list has been refreshed.
Q. I don't see my Wi-Fi router in the Wi-Fi connection list?

A. Check the following:

  • Make sure router is powered on and the SSID is not hidden
  • Refresh Wi-Fi connection page in the App
  • Manually enter router information in the WiFi settings
Q. Is the recording function a free service?

A. The recording function is a free service for the initial trial period. After the trial period expires this service will transition to a paid service. We will announce the end of the time period on this website. Please check Terms of Use for details.

Q. The device failed to connect to Wi-Fi?

A. Check the following:

  • If the router has a password, make sure password is correct and go through reconnection process
  • If using the “Other” page to enter Wi-Fi network, make sure router information was correct.
  • Make sure that router does not have a MAC filter or other security settings that would block the connection
Q. The device won't sign into Amazon.

A. Make sure that your Amazon username and password are correct and that your smart device has an internet connection.

Q. Alexa is not responding.

A. Check the following:

  • Make sure that you signed into Alexa during the set up process
  • Make sure device microphone is not muted.
Q. My sensors are not in the main screen.

A. Check the following:

  • Make sure you are not in a guest account
  • Make sure that sensors are turned on
Q. Rules are not working

A. Check the following:

  • Make sure that you are in the correct Mode that the Rule(s) apply to.
  • Make sure the Rule trigger conditions are correct.
Q. The smart sensor I am trying to add will not connect

A. Check the following:

  • Make sure that smart sensor is in include mode (refer to the sensors product information)
  • Make sure the smart sensor has not been paired to another hub (if so, remove it first)
  • Make sure it is a supported smart sensor
Q. Rules will not activate my smart sensor.

A. Check the following:

  • Make sure that the smart sensor is supported.
  • Make sure that the Rule settings are applicable to the sensor.
  • Make sure that the conditions for the Rules are correct.
  • Make sure the smart sensor is in correct mode for device.
Q. Live video is not working correctly

A. Check the following:

  • Make sure that Toshiba App is paired to correct device
  • Make sure that you have a working internet connection
  • Make sure device is powered on
  • Make sure that the camera cover is open.
  • Close the Toshiba App and restart it
Q. How do I use Alexa?

A. For questions about Alexa and Amazon's services, please see Amazon's FAQ (Excluding questions about Toshiba Smart Home Skills and Toshiba Custom Skills)

Q. Smart home skills are not working

A. Check the following:

  • Make sure that the skills are enabled and authenticated using the Toshiba App and the Amazon Alexa’s website
  • Make sure device you are trying to control is supported by Smart Home Skills
  • Make sure smart device is turned on
Q. My smart device is not showing up in the App even though I can control it with Alexa

A. Check the following:

  • Make sure device is supported by app
  • Please note: if device is Wi-Fi based it will not function with app and will only work with Alexa
Q. Toshiba custom skills are not working

A. Check the following:

  • Make sure that the skills are enabled through Amazon
  • Make sure device is connected to internet
  • Make sure you used the right command starting with “Ask Toshiba to/for” or “Open Toshiba”
Q. Mode will not change to custom mode with voice command

A. Check the following:

  • Make sure that skill is enabled through Amazon
  • Make sure device is connected
  • Make sure that custom mode is enabled
  • Make sure that Alexa lists mode when asked for list of modes
  • Make sure that mode name is a word or phrase and not an acronym, abbreviation, or word from an unsupported language as Alexa will have a harder time determining what you want it to do.
Q. App will not connect to device

A. Check the following:

  • Make sure phone/tablet is connected to the internet
  • Make sure that device is on and connected to the internet
  • If you have several devices on the same account, make sure that you are connected to the correct device.
Q. History is not showing my videos.

A. Check the following:

  • Make sure that the video was allowed to finish and the device was not disrupted during it
  • Make sure phone is connected to the internet
  • Make sure you are connected to correct device if you have several.
Q. Why do I have to sign in twice with my Amazon ID?

A. The first sign in is to use the Toshiba Smart Home Services. The second sign in is for Amazon Alexa voice services. If you intend to use Amazon Alexa voice services, you can click the “keep me signed in” button during the first sign in; this will avoid the need to sign in again for Amazon Alexa voice services.

If you cannot find the answer, please contact us from here.