Toshiba Smart Home Services Help

Before you start

Here are a few things you should have ready before you start setting up your device:

1. Your Wi-Fi SSID name and password
2. An Amazon Account ID^※
3. The Toshiba Smart Home App installed on your smart device
4. A convenient location to place your device

※ An Amazon account is used for both signing into the Toshiba Smart Home Services as well as for Amazon Alexa.

Click here to see User’s guide.

WiFi Connections

This device connects to your home internet using Wi-Fi 802.11 on either 2.4GHz or 5GHz channels. For security purposes, you should use WPA2 encryption.

Volume and Mute buttons

There are three buttons on the top of the unit: volume up, volume down, and mute.

Volume up and down are used to increase or decrease the audio volume. After changing the volume, a tone will sound to help you determine the appropriate volume; also the top LEDs will illuminate to show the current volume setting.

The mute button is primarily used to mute the microphone. The mute button turns off the volume to the microphone, it does not turn off the speaker volume. If you turn the mute on, it will not respond to voice input.
In addition, if you are signed into Amazon Alexa, you can initiate Amazon Alexa by pushing and holding the mute button for several seconds (note: mute must be turned off for this function to work).

Bluetooth/Wi-Fi Paring button

The button on the back of this device is used for two purposes: pairing a Bluetooth audio player, and restarting the Wi-Fi pairing process.

To pair a Bluetooth audio player, press the back button and release.

To restart the Wi-Fi pairing process, press and hold the back button for several seconds, until the front LED ring begins pulsing white.

Description	Sound Guide
Power on with factory default state	"Hello. Please use the Toshiba App to perform initial setup."
Discovering Wi-Fi Access Points	"Discovering Wi-Fi networks…"
Wi-Fi setup successful	"Connected to Wi-Fi"
Wi-Fi setup failure	"I can't find a Wi-Fi connection"
Wi-Fi password was wrong	"I can't find a Wi-Fi connection"
Network connection Error	"I'm having a trouble connecting to the Internet."

Description	Front Ring LED	Top LEDs
Power on with factory default state	White	All LEDs off/on after 2 sec
Discovering Wi-Fi Access Points	Slow pulsing Blue	Off
Initial Setup in progress	Slow pulsing White	Off
Configuring Wi-Fi settings	Slow pulsing White	Off
Wi-Fi setup successful	Slow pulsing White	Off
Authentication successful	White	Off
FW Update in progress	Slow pulsing white	Animated Wiper
FW Update successful	White	Off
Finish Initial setting.	Green	Off
Siren is ringing.	Fast flashing red	Blinking
Listening	Cyan	Animation Wiper type
Thinking	flashing cyan/blue	Off
Speaking	pulsing cyan/blue	Animation Wiper type

Click here to see Z-Wave Web UI User Guide.(pdf, 803KB)

This device can work together with many Smart Home devices that utilize ZigBee or Z-Wave. However, due to industry variations, we cannot assure compatibility with ALL ZigBee or Z-Wave devices.

Description	Front Ring LED	Top LEDs
Wi-Fi setup failure	Pulsing Yellow	○○○○○○○●
Wi-Fi password was wrong	Pulsing Yellow	○○○○○○●●
Network connection General Error	Pulsing Yellow	○○○○○○○●
Cannot connect to SSID	Pulsing Yellow	○○○○○○●●
Failed to connect to NTP Server	Pulsing Yellow	○○○○○●●●
Failed to connect to Smart Home Service	Pulsing Yellow	○○○○●●●●
Smart Home Service Authentication failure	Pulsing Yellow	○●●●●●●●
FW Update failed	Pulsing Red	○○○●●●●●

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